Wonderful hotel, staff, customer service, & location. View from top floor Top Bar and from sea facing rooms is incredible of harbor, fortress, sea, castle, and town. Amazingly professional staff; very helpful and friendly. There is not a lot of turnover, so most staff are there year to year and are invested in ensuring guests are happy. Customer service is excellent. The staff will pick you and luggage up at the ferry dock across from the marina in little golf cart trucks (it is a five minute walk from the ferry across the square to the hotel) and the staff will check you in with a glass of champagne. AC works very well. Hotel and rooms are impeccably clean. Rooms with balconies overlooking the harbor face east and have amazing views. They will bring you luggage racks if you request them, which to me is very essential to have. Coffee service setup takes up a lot of space on top of a short piece of furniture that houses a small refrigerator in a drawer and two shelves in a cabinet, one with a safe. The frig is a drawer in which minibar beverages are standing up; they clink a lot when you open and close the drawer. You can take the beverages out and put them on top of the counter and use the frig for your own; just tell the front desk and they will make a note. If you ask, they will disconnect and remove the entire coffee service setup, which I did to be able to use the counter spacer. The shower water pressure is excellent; linens and towels are good quality. The glass sliding door to the toilet nook is extremely heavy and tends to get stuck on the tile if you push it too far in. Evening turndown service offers fresh towels, trash pickup, bottled water, etc. The restaurant has the best setting anywhere on the terrace overlooking the water. This is our favorite setting for breakfast in the world – the sparkling water, the sunny skies, the shade under the awning, friendly service, and an excellent breakfast buffet with a wide variety of fresh & healthy (wonderful cut fruit and vegetables, yogurts, juices) and high quality everything else (fresh breads, cooked dishes, meats, fish, and cheese, desserts, and cereals) as well as make to order egg dishes. The omelettes are very good. It is also the best dinner setting in town – high end, very professional table service; tables right by the waterfront with unobstructed views of harbor, water, town, and fortress. Other good restaurants are either on water but views are blocked by boats or in the little old town streets without any views. Spa is a lovely oasis with very professional staff with a menu of services. Small but well equipped gym with good AC. Easy access to everything, including the lovely shaded walking path to the right all the way to the end. Thank you to all of the people who made our stay so memorable and special – At reception -- Maria, Tomislav, Ante, Gabriel, Nina, Ivona, Nevina, Anaa, Jaska, Zoran, and Barbara; restaurant – Nivis, Vlado, Zoran, spa – Li
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